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German speaking jobs in Lisbon
34 job offers found
German speaking jobs in Lisbon
34 job offers found
DESCRIPTION
About the Role
Are you an experienced people leader fluent in German with a passion for customer service and team development? We are looking for a German-speaking Team Lead to join our growing contact center team. In this role, you will lead a group of customer service agents, ensuring high performance, motivation, and quality of service across the board.
Key Responsibilities
- Lead, coach, and motivate a team of German-speaking contact center agents;
- Monitor and evaluate team performance, providing regular feedback and development plans;
- Ensure operational KPIs, SLAs, and quality standards are consistently met or exceeded;
- Handle escalations and provide hands-on support to the team when needed;
- Collaborate with Workforce Management, Quality, and Training teams to optimize results;
- Report on team metrics and identify opportunities for continuous improvement;
- Support new hire onboarding and ongoing training initiatives.
Who You Are
- Fluent in German (C1 or native level) and English (B2+);
- Previous experience in a Team Lead or Supervisory role within a contact center (minimum 1 year);
- Strong leadership, coaching, and conflict resolution skills;
- Data-driven with good command of performance metrics and reporting;
- Comfortable in a dynamic, fast-paced, and multicultural environment;
- Proficient with tools such as CRM systems, ticketing platforms, and Microsoft Office.
What We Offer
- Competitive salary and performance-based incentives;
- Private health insurance and other benefits;
- Training and professional development opportunities;
- International and inclusive work environment;
- Career progression within a growing organization.
Ready to Lead?
SKILLS
Team Leadership
Sales Metrics & Kpi
KPIs management
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