Do you have a passion for customer service and problem-solving? We are looking for a French-speaking Claims Specialist to join an international team in Brno, Czech Republic.

Join a global organization where you will manage customer claims, contribute to process improvements, and deliver outstanding service in a collaborative environment. Enjoy a hybrid work model, comprehensive training, and a relocation package to help you settle into your new role.

About the company

Our client is a global leader in digital services and consulting, supporting organizations in more than 50 countries with their digital transformation. With decades of industry experience, they combine AI-powered solutions, innovation, and continuous learning to help businesses improve performance and adapt to changing technologies.

What will you do?

Manage and resolve customer claims with professionalism and fairness

Investigate claims thoroughly and determine the appropriate course of action

Ensure compliance with company policies and procedures

Analyze claim trends and identify opportunities for process improvement

Deliver excellent customer service while maintaining high quality standards

Candidate profile

Fluent in French and English (B2 or higher), both written and spoken

Experience working with CRM systems or claims management software

Strong communication, interpersonal, and problem-solving skills

Ability to multitask and prioritize effectively in a fast-paced environment

Excellent analytical skills and a data-driven approach to decision-making

Salary for the Claim Specialist role: approximately EUR 1,800 gross per month

Employer offers

Hybrid work model

Long-term and stable employment

Performance bonus

Employee referral bonus

Compensation or additional days off for working on Czech public holidays

Meal allowance

Benefit card

Comprehensive onboarding and continuous training opportunities

25 days of paid annual leave

Modern office in central Brno with game room, silent zone, and kitchen facilities

Expat Assistance Services

Relocation package

Regular team-building activities

About Brno

Brno is the second-largest city in the Czech Republic, offering a vibrant international community, affordable living, excellent public transport, and a lively cultural scene. Known for its universities, cafés, and historic architecture, Brno combines the advantages of a modern city with a relaxed lifestyle.