New
Clear search
Job offers found for French
10 job offers found
Job offers found for French
10 job offers found
DESCRIPTION
As part of our expansion across Europe, we’re looking for a Customer Success Manager to join our high performing, customer centric teams. If you’re excited by SaaS, innovation, and the opportunity to make real impact in a scaling international environment, this could be your next move.
Key Responsibilities
- Proactive Account Health Monitoring: Conduct regular, structured check-ins via phone and video calls to evaluate software usage patterns, track client satisfaction, and identify early churn indicators.
- Relationship Management & Trust: Build warm, lasting relationships with restaurant owners, general managers, and staff to serve as their trusted point of contact and primary advocate across the product suite.
- Risk Mitigation & Issue Resolution: Rapidly address customer concerns, technical friction points, or changes to stabilize high-risk accounts before churn occurs.
- Continuous Value Delivery: Leverage account data and client feedback to offer tailored advice, feature coaching, and best practices that align with each customers’ unique operational needs.
- Feedback Loop & Collaboration: Gather qualitative client insights and collaborate directly with Support, Product, and Operations teams to continuously elevate the client experience.
- Satisfaction Tracking: Monitor NPS, CSAT, and engagement metrics to design targeted outreach strategies for at-risk accounts.
REQUIREMENTS
- 2–4 years of experience in Customer Success, Account Management, or Client Retention within a SaaS or Tech environment.
- Deep empathy, active listening, and a hospitality-first mindset when managing sensitive or evolving client relationships.
- Proven experience in B2B customer relations, preferably in hospitality, retail, or reservation/payment platforms.
- Strong organizational skills and the ability to proactively manage a portfolio of multi-site or independent accounts.
- Seamless collaborative skills to work effectively alongside Support, Product, and Operations teams.
- Fluency in French & English - you will be working directly with customers in market so fluency is a must. Plus strong English for internal collaboration
OFFER
You’ll thrive here if you:
- Enjoy working with customers and solving real-world problems
- Are confident communicating across cultures and languages
- Like working in a fast-paced, evolving environment
- Take ownership and care about delivering excellent experiences
- Are curious, adaptable, and always looking to improve
Key Benefits:
- 23 Vacation Days + Bank Holidays
- Variable compensation
- Hybrid Working Model
- Discount on Health Insurance
- Salary sacrifice benefits
- Free breakfast (Once a week)
SKILLS
Be one of the first to apply