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Job offers with languages in Europe

57 job offers found

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Swedish Speaking Quality Analysts - Call Centre

Riga , Riga

Easy apply
Relocation package
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Swedish Speaking Team Leader - Call Centre

Riga , Riga

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Relocation package
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Swedish-Speaking Content moderator in Berlin

Berlin , Berlin

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Relocation package
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Swedish Tech Support, Microsoft - Athens (paid relocation)

Athens , Athens

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Relocation package
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Swedish speaking Customer Advisor

Lisbon , Lisbon

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Relocation package
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Customer Support Specialist with Swedish and English

Sofia , Sofia

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Relocation package
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Swedish Speaking Fraud, anti Money laundering agent

Lisbon , Lisbon

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Relocation package
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Swedish Customer Support Representative| E-commerce - Athens

Athens , Athens

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Relocation package
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Swedish speaking Customer Service representative

Remote , Remote

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Relocation package
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Swedish Speaking Customer Service

Greece , Greece

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Relocation package
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Customer Support Analyst in a Fintech Account with Swedish

Sofia , Sofia

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Relocation package
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Swedish speaking support agent for FinTech company in Riga!

Riga , Riga

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Relocation package
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Swedish-speaking Customer Support to Athens, Greece

Athens , Athens

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Relocation package
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Customer Support Advisor - Nordic (SWEDISH + FINNISH)

Ghent , Ghent

Easy apply
Relocation package
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Bilingual Sales Representative - Swedish-English

Dublin , Dublin

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Relocation package
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Social Media Moderator (SWEDISH LANGUAGE)

Remote , Remote

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Relocation package
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Swedish Speaking Quality Manager

Riga , Riga

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Relocation package
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Product Consultant with Swedish (WORK FROM BULGARIA)

Remote , Remote

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Relocation package
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Swedish-speaking Customer Support Agent in Riga, Latvia

Riga , Riga

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Relocation package
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Sales Representative Specialist (Swedish-speaking)

Barcelona , Barcelona

Easy apply
Relocation package
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job offers of Recruitment Direct at Europe Language Jobs

Swedish Speaking Quality Analysts - Call Centre

Riga , Latvia

Mandatory:
DESCRIPTION

Swedish Speaking Quality Analysts

Riga, Latvia

€ Competitive

Due to expansion our client is recruiting Swedish Speaking Quality Analysts for their call centre in Riga.

This is an office based role in Riga, candidates must speak at least C1 level Swedish and be English. Candidates must have at least 2 years Quality Management experience in a Call Centre BPO company with experience of quality monitoring and auditing.

Job Overview

  • Keep an eye on and audit the calibre of the CSAs' client interactions.
  • Track the effectiveness of the feedback you provide, share actionable insights for improvement, and offer coaching and individual and team feedback to CSAs.
  • Use management to effectively promote CSA quality performance improvement in line with Operation Team lead priorities.
  • Take part in cooperative call monitoring sessions with customers and stakeholders, as well as internal and external calibration sessions.
  • Identify areas for improvement in order to comply to and improve quality standards; highlight observations and insights to continuously improve the customer experience; and
  • Provide thorough feedback for quality reporting.
  • Take part in training programmes to gain a better grasp of client and business expectations.
  • Participate in production operations by answering calls and participating in support group activities, such as escalations, real-time assistance.

ARE YOU THE PERFECT CANDIDATE?
Onsite Swedish jobs in Europe