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Job offers found for English and 1 other languages
608 job offers found
Job offers found for English and 1 other languages
608 job offers found
customer-support-igaming
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DESCRIPTION
Location: Sofia, Bulgaria
What you will do in this role:
What you will do in this role:
Help out our players with any issues they might have via tickets and chat
Provide the best player experience with a case by case player oriented approach
Identify trending issues and bugs submitted by players and communicate them to the appropriate teams
Work with a passionate team of gamers to give our support experience a player to player feel
In this role, you will have rotating shifts across 24/7 operations
REQUIREMENTS
Fluency in Italian and a good command of English
Gaming experience - you have played games and you can relate to a player’s concept, community, and mindset
Player empathy and understanding a player’s perspective when tackling their issues
Understanding of Player Support
Desire to help the players as best as possible and to contribute to the team’s success
OFFER
Fully paid training
Stable job and career development opportunities
Attractive salary
Additional health insurance
Positive international working environment
Support and learning
Employee referral bonuses
Relocation Bonus: €1,500 Gross (paid in 2 instalments) - to support relocation and initial rent costs
21 Days of Company-Provided Accommodation on arrival, and assistance in finding a long-term home
SKILLS
Problem-Solving And Interpersonal Abilities
Customer Support/ Igaming
Troubleshooting
Empathy
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