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Technical Support Engineer -Norwegian/Swedish/Danish/Finnish
Mandatory
Optional
Advanced
Advanced
DESCRIPTION
Want to make a real impact on the environment with a global company that is leading the way? Join us in creating energy-efficient solutions that drive meaningful change. We're not only a power management company; we're a team committed to sustainability, diversity, and innovation. Together, we turn ideas into action, and we Make What Matters Work. Learn more about us here
Main Responsibilities:
- Technical Support: Provide pre-sales and post-sales technical assistance for low voltage electrical products.
- Point of Contact: Serve as the primary contact for customers through various channels, including phone, email, and web tickets.
- Customer Support: Act as the initial point of contact for inquiries and troubleshooting (Level 1) and escalate issues internally as needed (Level 2).
- Documentation Support: Assist in process documentation and knowledge sharing to enhance customer satisfaction and improve team technical expertise.
- Collaboration: Collaborate with local sales teams, area managers, customers, partners, and distributors to deliver effective technical support.
- Sales Support: Provide technical assistance and guidance to local sales functions regarding product-related inquiries.
- Localization: Support the localization of documentation to enhance customer understanding.
- Warranty and Repairs: Manage warranty claims, documentation, and repair/calibration requests.
REQUIREMENTS
- Engineering degree or an equivalent technical degree (Fresh graduates are welcome to apply!)
- Demonstrated experience in providing technical support for electrical products.
- Strong analytical mindset combined with sales and business acumen.
- Ability to communicate effectively in Norwegian or Swedish or Danish or Finnish both orally and in writing.
OFFER
- Competitive Compensation and Benefits Package
- Permanent Contract in a fast-growing global company
- Challenging Projects in a dynamic, collaborative team
- Excellent Working Environment – safety and ethics are really important to us
- Eaton Business System offering various tools for management and people development
- Great Promotional Opportunities – Eaton encourages internal promotion whenever possible
- Culture & Values – Eaton is more than the products we invent and produce; the way we do business is just as important. At Eaton, our values and culture define who we are – both individually and as an organization – and direct our activities every day.
- Inclusion & Diversity – Openness to diversity widens our access to the best talent. Inclusion allows us to engage that talent fully.
- Learning & Development – We invest in our employees for the long term, not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University.
- Wellness – Wellness at Eaton is more than a program; it’s about changing the environment by offering the right tools to help empower employees to make that happen.
SKILLS
Technical Support
Norwegian
Danish
Finnish
Swedish
Troubleshooting
Documentation
Electrical Technician
Electrical Engineer
Electrical Engineering
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