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Job offers found for English and 1 other languages
65 job offers found
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DESCRIPTION
About the Opportunity
Dunross is partnering with a leading international outsourcing company to recruit German-speaking talent for their customer experience hub in Sofia, Bulgaria. Our client is one of the largest employers in the customer experience industry in the region, supporting world-renowned brands across technology, e-commerce, gaming, finance, healthcare and consumer products.
If you are a confident German speaker looking for a fresh start in a vibrant European capital, with full relocation support and a clear career path, this opportunity is for you. No previous experience is required – full training is provided.
What You Will Do
• Deliver high-quality support to German-speaking customers via phone, email, chat and social channels.
• Handle product, account and service enquiries with professionalism and empathy.
• Troubleshoot issues, find solutions and escalate complex cases where needed.
• Use CRM and ticketing tools to accurately log every interaction.
• Meet quality, efficiency and customer satisfaction targets.
• Contribute ideas to improve processes and the customer experience.
REQUIREMENTS
What We Are Looking For
• Fluent German (C1 / native level) – spoken and written.
• Good working English (B1 – B2) for internal communication and training.
• Strong communication skills and a customer-first mindset.
• Computer literacy and the ability to navigate multiple systems at once.
• Willingness to work in shifts (depending on the project).
• EU citizenship or valid work permit for Bulgaria.
• Previous customer service experience is a plus, but not required – we welcome career-starters and career-changers.
OFFER
What Is in It for You
• Gross monthly salary of €1,500 – €1,750, plus performance-based bonuses.
• €1,500 signing bonus for candidates joining on the 5 June start date.
• Comprehensive paid training before you go live on the project.
• Additional health and dental insurance.
• Food vouchers, transport allowance and other monthly perks.
• Multisport card and a wide range of partner discounts.
• Modern offices in central Sofia with relaxation, gaming and event areas.
• Friendly, multicultural team and a genuine open-door culture.
• Real career growth – internal promotions, language academies and leadership tracks.
Relocation Package
Moving from abroad? Our client makes the transition as easy as possible:
• Flight reimbursement to Sofia.
• Up to 21 days of accommodation on arrival (hotel or shared apartment with a colleague).
• Personal relocation buddy to help with paperwork, banking and finding a long-term home.
• Support with administrative registration in Bulgaria.
Why Sofia?
Sofia is one of Europe’s most affordable and dynamic capitals – a city of mountains and rooftop bars, ancient history and a booming tech scene. With direct flights across Europe, a low cost of living, and a thriving international community, it is the perfect place to build the next chapter of your career.
SKILLS
Fluent In German
Good Communication Skills - Written And Oral
Empathy