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5 job offers found

English, German speaking jobs

5 job offers found

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Customer Support Quality Analyst/SME with German

Mandatory
English
German
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DESCRIPTION
  • Review, assess, and report compliance on process / procedure requirements.
  • Assess quality issues, conduct root cause analysis, recommend insights, develops improvement plans, and collaborates with operations team to improve quality performance
  • Conducts calibration with client counterparts and operating teams to ensure quality measure is aligned and understood.
  • Works with Quality Manager on change management process, tools enhancements, and work flow amendments.
  • Provide expertise and insight into complex areas of process workflows
  • Act as subject matter expert on Tier 1 workflow policies and procedures
  • Bring innovation ideas and help create work process standardization
  • May create new solutions, leveraging and, where needed, adapting existing methods and procedures.
REQUIREMENTS
  • Quality Assurance – Advanced
  • Communication Skills – Intermediate
  • Reporting and Analytics – Intermediate
  • Issue Management – Intermediate
  • Training and Performance Support - Beginner
  • Fluency in English
  • Minimum C1 in German
OFFER
What can we offer:
  • Competitive salary (paid over 14 payments annually), language bonuses, daily meal allowance, health insurance and transportation to and from the office.
  • Using foreign language and new technology solutions daily, cooperating with various global clients.
  • Constant support and clear development path from your first day – a dedicated Buddy, who will help you in adjusting to best practice and ways of working.
  • Focus on your strengths and continuous feedback enable fast professional growth, as well as new skills building by various online and classroom trainings.
  • Inclusion and diversity in practice: truly multicultural environment; we support LGBTQIA+, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they are.

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