Are you looking for a job as a Customer Service Representative for Social Media?

Become a member of our ambitious and motivated support team. Ensure customers satisfaction by representing one of the world’s most recognizable companies and supporting their business. 

Our client is a global leader in Social Media, shaping how millions connect, share, and communicate every day. 

Responsibility

• Provide support to high level clients to help them grow across multiple channels – chat, email and phone;
• Support and expand the self-serve advertising base for clients in the online and digital advertising domain;
• As a Customer Delight for Social Media, you’ll provide pre and post-sales support for all self-service products;
• Provide product and tool support to enhance clients’ experience;
• Identify and solve problems, such as technical bugs and ads’ delivery issues;
• Resolve customer issues in a timely manner and pro-actively communicate to clients on progress;
• Pro-actively identify areas where clients can improve usage of our solutions;
• Provide vital product insights and feedback from our customers to engineering.

• Fluent written and verbal communication skills in Russian (C2);
• Good knowledge of English (minimum B2);
• Computer skills (mandatory basic skills and preferential advanced skills like coding);
• Good analytic skills and logical thinking;
• Excellent communication and interpersonal skills and team spirit;
• Proactive and quick learner;
• Able to adapt to continuously evolving needs to help clients grow their business on the advertising platform;
• Ability to multi-task and work under pressure;
• Availability Monday to Sunday, including rotating weekends.