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DESCRIPTION
As a Customer Support, your role is, together with your team, to handle customer issues with empathy and efficiency. Besides speaking your native language, you also need to have a good level of English. The role consists of handling and responding to end-users requests through multiple contact channels (phone, e-mail, chat). It requires maintaining solid customer relationships by handling their questions and concerns with speed and professionalism. Also, performing data entry and use of software programs.
REQUIREMENTS
Job Requirements
- Being fluent in Estonian and Russian having a good level of English
- Politeness, courtesy, and good communication skills.
- Time management and multitasking abilities.
- Ability to work in groups.
- Flexibility in working hours and the ability to work in shifts.
- Software skills.
