Location: Lisbon, Portugal

Role: Flemish speaking Betting Support Agent

Salary: basic gross p/m Euro 1,100 (paid 14 x per year) + 7.23 net Euro per working day food voucher and 20 Euro transport allowance

Working hrs: 40 hrs p/week rotational 

Relocation package: flight reimbursement at the end of the 6th month of contract - up to 400€ plus room in a shared apartment for a maximum period of 12 months, with rent of 280€ with all utilities bills included (discounted directly from your salary)

The Company

Our client is a global outsourcing partner - they currently operate in over 35 different countries worldwide. For their multilingual hub in the beautiful capital city in Lisbon, they are looking to recruit Flemish speaking betting Support Agents to join their new team.

The Role

Are you passionate about providing outstanding customer service and looking to join a fast-paced, dynamic industry? As a Betting Support Agent you will support a leading global player in the sports betting and gaming sector. With millions of customers across Europe, Latin America, and recent expansions into Africa and North America, this is your opportunity to be part of a growing, innovative organization.

Key Responsibilities

• Assist customers through multiple channels, including incoming calls, live chat, email, and social media.
• Provide quick and effective solutions for account setup, verification, login issues, financial inquiries, and technical guidance.
• Act as a trusted advisor for customers, offering expert advice within the sports industry.
• Respond to customer inquiries, complaints, and feedback efficiently and professionally.
• Build strong, lasting relationships with customers through open and engaging communication.
• Ensure customer satisfaction by delivering exceptional service while adhering to company policies and procedures.
• Offer insights and recommendations to enhance internal processes and improve the customer experience.

Requirements

• Fluent Flemish and English
• Previous Customer Support experience desired
• Excellent communication skills
• Ability to multi-task and attention to details

Salary and benefits

Competitive monthly gross salary of basic gross p/m Euro 1,100 (paid 14 a year) plus net per working day 7.23 Euro food voucher. Transport allowance of 20 EUR p/m is given. Fully paid training is provided. Excellent career opportunities. Free health insurance after 6 months in service. An excellent relo package is provided: flight reimbursement at the end of the 6th month of contract - up to 400€ plus room in a shared apartment for a maximum period of 12 months, with rent of 280€ with all utilities bills included (discounted directly from your salary)

About Talingual

As a job-seeker you can benefit from Talingual’s extensive experience - we have successfully placed thousands of candidates in new roles across Europe and we have all previously been in your position as an international job-seeker. We work with leading international employers who offer compelling employment opportunities in a wide variety of roles and locations. We add value to your job search by reviewing your CV, identifying your strengths as a candidate, discussing your preferences with you, preparing you for interviews, and providing relocation advice. You can expect your Talingual recruiter to provide you with honest and clear guidance in a friendly and supportive way.