Norwegian-Speaking Customer Advisor
Location: Lisbon, Portugal
Salary: Choose between:
€1,369 gross per month with free company accommodation
€1,635 gross per month without accommodation
Working hours: 40 hours per week -Schedule: Rotational shifts, Monday to Sunday between 09:00 and 21:00
Relocation Package: flight reimbursement, airport pick up, accomodation during employment
The Role
Our client is a leading international customer experience provider supporting a well-established global financial technology company specialising in digital payment solutions for small and medium-sized businesses. The platform enables businesses to accept card payments, manage sales, process invoices and access a range of digital tools designed to support their growth.
As a Customer Support Advisor, you will assist business customers with enquiries relating to their payment solutions, accounts and digital services. You will be responsible for providing professional and efficient customer support, ensuring customers receive the guidance they need to use the platform successfully.
Your responsibilities will include:
- Responding to customer enquiries via telephone, email and/or live chat.
- Assisting merchants with payment processing, transactions and account-related queries.
- Providing guidance on payment terminals, point-of-sale systems and digital payment solutions.
- Troubleshooting technical issues and helping customers resolve problems.
- Explaining product features and helping customers make the most of the available services.
- Maintaining accurate records of customer interactions.
- Delivering excellent customer service while meeting quality and performance targets.