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German-speaking Technical Support Advisor to Sofia, Bulgaria

Sofia , Bulgaria

Multilingual Jobs Worldwide

Mandatory:

English Advanced

German Mother tongue

Company

Multilingual Jobs Worldwide

Employment type

Full time

Experience

Entry level

DESCRIPTION

We are glad to announce a great new opportunity for a Technical Advisor, providing services for a multinational software company.

As a Technical Advisor with German and English, you will be delivering exceptional service to our customers from all over the world. You will combine skills, passion, customer-focus, positive mindset to elevate service delivery and will be a strong contributor to the overall success we achieve.

Responsibilities:

Support the software installation and deployment activities for license users across Microsoft Windows and Apple MAC operating systems.
Support the how to and technical questions from Customer for entire range of client products serviced in the queue.
Resolve known Customer issues through the use of a knowledgebase, direct use of product and operating systems, product user guides, and other reference materials that may be available.
Functional understanding of different operating systems and platforms.

REQUIREMENTS

Required profile:

Fluency in spoken and written: German and English
Strong communication, interpersonal and client relationship management skills
Accuracy, research skills and attention to detail
Good active listening
Ability to anticipate and solve problems;
Teamwork skills
PC skills
Customer service skills

Job offers with languages in Europe

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