The Job in a Nutshell

Coolbet is looking for positive, service-minded Customer Support Specialists to assist our customers from Mexico, Chile, Peru, Ecuador, Europe, and Canada during our exciting night shifts. In this role, you will be the face of the company for new clients and the advocate for the customers within the company. Communication with our amazing customers is done via chat and email. You'll support their needs, using your better judgment to avoid sounding robotic. Collaborate with other departments to solve queries, confirming data from different sources. In our team, you will have the potential to learn and achieve a lot, simply by taking initiative. Join us and make a difference! 

A Sneak Peek into Your Role

• Helping our customers via chat and e-mail, they are cool, but some need more attention than others. The coolest part of the role is using your better judgment and not sounding robotic.
• Working with other departments to solve customer queries requires confirming data from different sources to determine what would be the accurate outcome.
• Working 8/9h night shifts between 19:00 and 08:00 on a 4-nights-on, 4-nights-off rotation. The schedule includes working some weekends and public holidays.

Recruitment flow

• Interview - Language test - Reference, police record, and background check - Offer
• Start date: ASAP
• Recruiting from within the EU
• Applications are open until we find the one - take the leap and apply now!

We are an equal-opportunity employer, and we value diversity. Our diverse backgrounds, experiences, characteristics, and traits make us better at making things happen. So please, come as you are!

Location
Tallinn, Estonia

 Coolbet is an award-winning sportsbook, online casino, and poker provider with a presence in 10 countries on 3 continents holding 5 gaming licenses. Together with GAN Limited, the company is set forth to become a dominant supplier in the USA markets. Our office is located in the center of Tallinn, Estonia, with approximately 400 employees from more than 50 countries. Coolbet's goal is to deliver the best gaming solutions possible by continuously focusing on product development and innovation while creating a new industry standard for responsible gaming. 

You’re good at

• Excellent in Spanish and English, both written and spoken.
• Being service-minded and having a positive attitude. We like to laugh and have fun, so be ready for it!
• You are comfortable behind the keyboard, checking different points of data for accuracy.
• You are interested in making your ideas count and your voice being heard.
• Prior experience in a similar role is not required but is preferred.
• You have the legal right to work in Estonia.

Think of this job ad as more of a friendly guide than a rigid 'must-have' list. We're well aware that no one will tick all the boxes, so feel free to apply even if you're not a perfect match – we love close matches too!

Our Benefits, Your Happiness

• Enjoy generous vacation time  totaling 38 days (28 working days) to maximize your well-deserved time off, along with flexible work hours tailored to your lifestyle.
• Elevate your well-being with monthly sports/health compensation, full sick leave coverage for the first 8 days, our in-house gym, and a chill games room to unwind.
• Unlock a generous Supplemental Training Program that includes training and company-wide knowledge-sharing opportunities to fuel your growth
• Our office is a cozy (and dog-friendly) haven right in the heart of the city. Enjoy complimentary fruits and beverages and free parking. It's the perfect place to be productive and feel right at home.
• Be part of the most legendary events and make amazing connections with colleagues from across the entire company.
• Comprehensive relocation support for a smooth transition.
• We foster innovation and independence while celebrating success in a multicultural and diverse company, where you'll work alongside people from around the globe
• ...plus, if you're not already a pro, we'll teach you how to play poker!♣