Join a dynamic international environment where no two days are the same. Work alongside colleagues from all over the world, develop your communication and problem-solving skills, and support global customers and digital platforms. You will receive full training, career development opportunities, and a relocation package to help you settle comfortably in Sofia.

Our client is a global leader in digital customer experience and business process outsourcing, supporting some of the world's most recognized brands through customer care, technical support, AI operations, and trust & safety solutions. With a strong international presence and multicultural environment, they provide employees with excellent training, career growth opportunities, and modern workplace facilities.

• Provide professional customer support via phone, email, and chat

• Assist customers with product-related questions and account inquiries

• Troubleshoot technical issues and guide users through solutions

• Escalate complex cases to relevant internal departments

• Review and moderate online content according to company policies

• Ensure that platform content complies with community and safety standards

• Handle sensitive content with professionalism and accuracy

• Maintain high-quality service standards and customer satisfaction

• Collaborate with international teams in a fast-paced environment

• Document interactions and follow internal processes accurately

Sofia is one of Europe's most exciting up-and-coming capitals, offering a unique mix of modern city life, rich history, vibrant nightlife, and beautiful mountain scenery. With affordable living costs, countless restaurants and cafés, outdoor activities year-round, and a growing international community, Sofia is the perfect place to start your next adventure abroad while building your career.

• Strong communication and interpersonal skills

• Good technical understanding and problem-solving abilities

• Ability to work independently and as part of a team

• Comfortable working in a multicultural and dynamic environment

• Detail-oriented with strong analytical skills

• Previous experience in customer support, technical support, or content moderation is an advantage

• Able to handle sensitive or repetitive content professionally

• Flexible and adaptable mindset

• Motivated to relocate and build an international career

• Relocation bonus of €1,500 gross to support relocation and initial rental costs

• 21 days of company-provided accommodation upon arrival

• Support with finding long-term housing

• Paid training and continuous professional development

• International and multicultural working environment

• Career progression opportunities within the company

• Modern office facilities in Sofia

• Private health insurance and additional benefits

• Social events and team-building activities

• Full-time employment contract