NEW

Job offers with languages in Europe

485 job offers found

HIGHLIGHTED
Quality Analyst - Dutch (relocation included)

Riga , Riga

Easy apply
Relocation package
HIGHLIGHTED
Customer Support Agent - Danish (relocation included)

Riga , Riga

Easy apply
Relocation package
HIGHLIGHTED
Customer Support Agent - Finnish (relocation included)

Riga , Riga

Easy apply
Relocation package
HIGHLIGHTED
Customer Support Agent - Swedish (relocation included)

Riga , Riga

Easy apply
Relocation package
HIGHLIGHTED
Customer Support Agent - Norwegian (relocation included)

Riga , Riga

Easy apply
Relocation package
HIGHLIGHTED
Quality Analyst - German (relocation included)

Riga , Riga

Easy apply
Relocation package
HIGHLIGHTED
Customer Service Agent - German (relocation included)

Riga , Riga

Easy apply
Relocation package
HIGHLIGHTED
Customer Support Agent - Dutch (relocation included)

Riga , Riga

Easy apply
Relocation package
HIGHLIGHTED
Dutch Order Support Specialist - Remote all over Portugal

Remote , Remote

Easy apply
Relocation package
HIGHLIGHTED
German-speaking Team Leader to Riga, Latvia

Riga , Riga

Easy apply
Relocation package
HIGHLIGHTED
Norwegian-speaking Tech Support Agent to sunny Athens

Athens , Athens

Easy apply
Relocation package
HIGHLIGHTED
Game Presenter Indonesian

Bucharest , Bucharest

Easy apply
Relocation package
HIGHLIGHTED
Game Presenter with Italian

Bucharest , Bucharest

Easy apply
Relocation package
HIGHLIGHTED
Game Presenter with Korean

Bucharest , Bucharest

Easy apply
Relocation package
HIGHLIGHTED
Game Presenter Vietnamese

Bucharest , Bucharest

Easy apply
Relocation package
HIGHLIGHTED
Game Presenter Thai

Bucharest , Bucharest

Easy apply
Relocation package
HIGHLIGHTED
Sales Development Representative (English-speaking)

Barcelona , Barcelona

Easy apply
Relocation package
HIGHLIGHTED
Lead Generator (German-speaking) - On - site

Barcelona , Barcelona

Easy apply
Relocation package
HIGHLIGHTED
Remote: Technical Customer Specialist (Dutch Speaker)

Remote , Remote

Easy apply
Relocation package
HIGHLIGHTED
Lead Generator (German-speaking) - On site

Valencia , Valencia

Easy apply
Relocation package
You are seeing job offers with languages in Europe. Companies publishing with Europe Language Jobs are looking for multilingual speakers to work in top locations in Europe. Job offers with languages are published every day on our site, so keep looking for the right position for you. Complete your CV information and you will be able to see job offers matching your languages and skills. You can search by language, country, city and sector and you can do further searches using the Find Jobs By box. You are only a few clicks away from landing a language job in Europe!
HIGHLIGHTED
job offers of Tech Mahindra at Europe Language Jobs

Quality Analyst - Dutch (relocation included)

Riga , Latvia

Mandatory:
DESCRIPTION

About the job

 

Tech Mahindra represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates and the Society to Rise™. We are a USD billion company with professionals across 90 countries, helping 988 global customers including Fortune 500 companies. Our convergent, digital, design experiences, innovation platforms and reusable assets connect across a number of technologies to deliver tangible business value and experiences to our stakeholders. Tech Mahindra has been recognized amongst India’s 50 best companies to work for in 2020 by the Great Place to Work®️ Institute.

 

 

 

 

REQUIREMENTS

Roles and Responsibilities

 

• Monitor and audit quality of customer interactions of assigned CSAs, provide root cause analysis

• Provide individual and team feedback and coaching to CSAs by sharing actionable insights for improvement, and track feedback efficacy

• Effectively support CSA quality performance improvement in alignment with Operation Team lead priorities, based on quartile management

• Participate in internal and external calibration sessions and joint call monitoring sessions with customer and stakeholders

• Provide comprehensive input for Quality reporting

• Identify improvement areas for adherence and improvement of quality standards, call out insights and observations to continuously improve customer experience

• Take part in production activities by taking calls and being part of support group activities, e.g. escalations, real-time support

• Participate in training programs for better understanding of client and business expectations and to continuously develop and grow

 

Job Description

Near native (interpreted as CEFR level C1) or native relevant market language and manageable English skills (B1+ or better) in writing and speaking to understand documentation and log accurately in the client systems

  • experience in Transaction Monitoring, Quality Audit within a BPO environment (min. 2 years)
  • monitoring and audit experience (min. 1 years)
  • attention to detail and ability to maintain accuracy
  • data analytic and problem solving skills, continuous improvement mindset and toolset
  • communication and interpersonal skills

 

ARE YOU THE PERFECT CANDIDATE?
Tech Lead jobs abroad | Europe Language Jobs