Customer Care Specialist – Portuguese/English Bilingual

Location: Thessaloniki, Greece

Employment Type: Permanent Contract

Salary & Benefits

€1,100 gross per month

14 salaries per year

€1,000 gross sign-on bonus

Relocation package provided

Private health and life insurance

Travel allowance

Meal allowance

Gym membership discount

Paid training

If you don’t already have Greek tax documents, you’ll need to relocate at least 10 days before your start date so they can be arranged.

Schedule

Monday to Sunday

Rotating shifts between 7:00 AM and 10:00 PM

Customer support via email (no phone support)

What You’ll Actually Be Doing

As a Customer Care Specialist, your role is simple in principle but demanding in practice: help customers quickly, clearly, and professionally.

You Will:

Respond to customer inquiries via email

Solve technical and account-related issues

Investigate problems and provide accurate solutions

Work closely with your team to improve processes

Share feedback and contribute to team initiatives

Maintain performance standards and quality metrics

This role requires focus, patience, and strong written communication skills. You’ll need to stay calm under pressure and keep the customer’s satisfaction at the center of everything you do.

What We’re Looking For

Language Skills

Portuguese (B2–C1 level) – written and spoken

English (B2–C1 level) – written and spoken

Experience & Skills

1–2 years of experience in customer support or technical support

Experience in help desk or IT-related roles is a plus

Strong written communication skills

Comfortable using PC systems, internet tools, and Microsoft Office

Confident working independently and as part of a remote team

Adaptable to changing processes and tools

Experience handling customer communication via email (and phone, if applicable)

Willing to complete a background screening

Portuguese (B2–C1 level) – written and spoken

English (B2–C1 level) – written and spoken

Experience & Skills

1–2 years of experience in customer support or technical support

Salary & Benefits

€1,100 gross per month

14 salaries per year

€1,000 gross sign-on bonus

Relocation package provided