Entry-Level Technical Support Specialist (German + English)

Lisbon, Portugal |  Day Shifts | On-site 

Fluent in German and English (C1)? Curious about tech and love helping people?

This is your chance to start a career in technical support with an international company at the heart of customer experience innovation.

At Astrea Recruitment, we’ve been creating meaningful career connections for over 18 years. We’re now partnering with a top-tier tech service provider to find a motivated and service-oriented Entry-Level Technical Support Specialist in Lisbon.

What you’ll be doing:

Assist customers with product setup, troubleshooting, and usage

Handle technical questions and respond to emails and calls quickly and clearly

Manage orders, returns, and exchanges, always keeping the customer informed

Recommend tailored product solutions based on user needs

Stay informed on product updates and tech trends

Collect and share customer feedback to help improve services

What you bring to the team:

Fluency in German and English (C1 level)

Tech curiosity and the ability to explain things simply

Strong communication and multitasking skills

Previous experience in handling orders, exchanges, or support is a plus

Detail-oriented and able to stay calm under pressure

Customer-first attitude and a willingness to grow

What’s in it for you:

Full-time, permanent contract (40h/week), day shifts between 07:00 – 20:00

Attractive salary with performance bonuses and role/language complements

Signing bonus for external hires + loyalty bonuses every 3 months

Meal allowance, holiday & Christmas bonuses (monthly or lump sum)

22 days of paid leave, plus extra pay for working on Portuguese holidays

Relocation support: housing help, travel cost reimbursement & financial aid for your first months

Paid training from day one

Medical & dental insurance after 6 months

Full documentation support for non-Portuguese residents

Ready to kick-start your tech career in Lisbon?

Send us your CV in English, and don’t forget to include the reference number SM_.

We’ll contact shortlisted candidates directly. Your data is safe with us – handled in full compliance with the Commission for the Protection of Personal Data (Astrea Recruitment, reg. No 1809).