Our client has a new project, for a leading international company providing subscription-based digital services to millions of users worldwide. Their new Lisbon hub focuses on customer experience, retention, and growth, ensuring users get the most value from their services.

-Contact former customers via phone and email in Dutch to re-engage and win back their business.

-Understand customer needs and reasons for cancellation, offering tailored solutions and promotions.

-Present the value of the subscription service and highlight new features, benefits, or updates.

-Handle objections professionally and negotiate win-back offers where applicable.

-Maintain accurate records of interactions in the CRM system.

-Work towards individual and team targets related to retention and reactivation.

-Collaborate with internal teams to improve customer experience and retention strategies.

-Ensure a positive and professional customer experience in every interaction.

-Native-level Dutch (C2) and good English skills

-Previous experience in sales, retention, or customer service is a plus

-Strong communication and persuasion skills

-Ability to handle objections and close conversations effectively

-Results-driven with a target-oriented mindset

-Resilient, positive, and motivated personality

-Must have an EU passport or valid residence permit

-Competitive salary + performance bonuses

-Full relocation package

-Long-term accommodation option

-Private health insurance

-Modern offices in Lisbon

-Career development and internal mobility opportunities

-Dynamic, international work environment

-Incentives, events, and team activities