Job offers with languages in Europe
23 job offers found
Bilingual French/English Admin Support Advisor - BARCELONA open_in_new
explore Barcelona , Spain
DESCRIPTION
f you're passionate about providing top-notch customer service, love the thrill of a dynamic work setting, and enjoy connecting with people, then we want you! Join our team and be part of a company that's all about creating fantastic service experiences for our incredible customers.
Your tasks include:
- Handling inbound and outbound customer emails (calls) in a professional and courteous manner, ensuring a positive customer experience.
- Providing accurate and timely information to customers regarding our diverse range of products, services, and company policies.
- Assisting customers with inquiries, complaints, and problem resolution, demonstrating a commitment to their satisfaction and building strong customer relationships.
- Documenting all customer interactions meticulously, maintaining detailed and accurate records for future reference.
- Collaborating effectively with team members and cross-functional departments to streamline processes and deliver seamless customer service.
REQUIREMENTS
- Native-level proficiency in French (both spoken and written) is essential.
- Very good knowledge of the English language to effectively communicate with colleagues and handle customer interactions.
- A high school diploma or equivalent qualification is required.
- Previous experience in customer service or a related field is a plus, but not mandatory.
- Excellent communication skills, both verbal and written, to interact confidently with customers and provide accurate information.
- Strong problem-solving abilities to address customer inquiries and resolve issues efficiently.
- Ability to multitask and pay attention to detail in a fast-paced environment.
- Proficiency in using computer systems and familiarity with different software applications.
