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job offers of fujitsu at Europe Language Jobs

Bilingual French/English Admin Support Advisor - BARCELONA

Mandatory:
DESCRIPTION

f you're passionate about providing top-notch customer service, love the thrill of a dynamic work setting, and enjoy connecting with people, then we want you! Join our team and be part of a company that's all about creating fantastic service experiences for our incredible customers.

 

Your tasks include:

  • Handling inbound and outbound customer emails (calls) in a professional and courteous manner, ensuring a positive customer experience.
  • Providing accurate and timely information to customers regarding our diverse range of products, services, and company policies.
  • Assisting customers with inquiries, complaints, and problem resolution, demonstrating a commitment to their satisfaction and building strong customer relationships.
  • Documenting all customer interactions meticulously, maintaining detailed and accurate records for future reference.
  • Collaborating effectively with team members and cross-functional departments to streamline processes and deliver seamless customer service.
REQUIREMENTS
  • Native-level proficiency in French (both spoken and written) is essential.
  • Very good knowledge of the English language to effectively communicate with colleagues and handle customer interactions.
  • A high school diploma or equivalent qualification is required.
  • Previous experience in customer service or a related field is a plus, but not mandatory.
  • Excellent communication skills, both verbal and written, to interact confidently with customers and provide accurate information.
  • Strong problem-solving abilities to address customer inquiries and resolve issues efficiently.
  • Ability to multitask and pay attention to detail in a fast-paced environment.
  • Proficiency in using computer systems and familiarity with different software applications.

ARE YOU THE PERFECT CANDIDATE?
Bilingual French/English Admin Support Advisor - BARCELONA