HIGHLIGHTED
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DESCRIPTION
- Extensive written assistance provided to German-speaking customers for one of well-known E-commerce app
- Effective contact with the customers via emails/chats
- Positive, empathetic, and professional approach to customers
- Providing reliable and accurate information in response to customer questions and problems regarding orders
- Investigating and resolving issues reported by buyers or sellers
- Handling complaints
REQUIREMENTS
- Very good command of the German language, especially in writing (min.B2)
- Excellent interpersonal skills and multitasking
- Experience in customer service or similar work is an advantage
- Excellent computer and MS Office skills
ARE YOU THE PERFECT CANDIDATE?
