DESCRIPTION
Airline | Lisbon | On-Site
Concentrix is a global leader shaping the future through technology and innovation, operating in 70+ countries and partnering with world-renowned brands.
And so, for our client, a leading international airline providing travel services to passengers across multiple destinations, we are looking for Passenger Experience Advisors in Lisbon, Portugal.
What will you do?
As a Passenger Experience Advisor, you will be the point of contact for passengers, helping them manage their journeys and find the right solutions for their needs.
- Manage flight bookings, including creating, changing, and cancelling reservations
- Assist passengers through inbound and outbound calls and email
- Answer questions about loyalty programs, VIP services, and PRM (Passengers with Reduced Mobility)
- Handle customer requests related to flight disruptions, delays, and cancellations
- Provide accurate, real-time information to help passengers make informed decisions
- Listen to each passenger’s situation and understand their individual needs
- Provide clear and effective solutions while maintaining a high-quality passenger experience
- Go the extra mile to create a positive and memorable customer experience
REQUIREMENTS
What are we looking for?
- C1 level French, both written and spoken
- B2 level English
- Ability to handle complex customer situations while remaining calm and focused on finding the right solution
- Ability to manage multiple tasks effectively in a fast-paced environment
- Previous experience with GDS tools such as Amadeus, Galileo, or Sabre is a plus
- At least 6 months of experience in Customer Service, Travel, or Tourism
Don’t tick every box? We still encourage you to apply! Your experience may be a great fit for this or another opportunity at Concentrix.
OFFER
What’s in it for you?
- Competitive salary + performance bonus
- Fully paid training
- Career development opportunities
- Free Learning and Leadership Development programs
- Bring-a-Friend referral bonus
- Central location in Lisbon
- Opportunity to work in an international and dynamic environment
At Concentrix, your development matters. Around 80% of our managers and leaders have been promoted internally.
Ready to shape the future?
Apply today and join our international team in Lisbon!
Concentrix is an equal-opportunity employer
We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
Eligibility to work
In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.
SKILLS
Language Proficiency
Valid Work Permit
Team Ability
Customer Oriented
ARE YOU THE PERFECT CANDIDATE?
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