Customer & Technical Support with French in Lisbon

Are you the best professional solving technical issues? Can you transform a problem into a good experience? Are you a native French speaker? Then, work as Customer & Technical Support!

We are looking for a Technical Support Representative to join our team. Be the first point of contact with our client’s end-users. Answer customer questions and clarify any information about our client’s software, through phone and email.

What you'll do

• Working as a Customer & Technical Support, you'll have to be a relentless advocate for the customers and their issues;
• Provide the necessary help to solve all customer’s technical issues, through phone and email;
• Ensure customer satisfaction, presenting creative solutions to their issues;
• Make an effort to regained customer’s confidence in the brand;
• Provide recommendations to engage with customer’s needs;
• Have a central role within the internal organization.

• Native written and verbal communication skills in French;
• Fluency in English - B2 level (mandatory);
• Customer oriented with strong decision-making skills as a Customer & Technical Support;
• Excellent communication and good argumentation skills;
• Ability to solve technical issues creatively;
• Ability to build and maintain positive relationships with customers;
• Basic knowledge of Windows and MS Office.