Customer service agent - Dutch speaking

Are you a problem solver, excellent communicator and a people person?

If so we are looking for you to join our award winning customer service team based in our stunning offices in Malta!

The Wow

You will be a part of a seamless Customer Service function, working to achieve our goal of the best Customer Experience. Not only that, your opportunity to learn and progress within Betsson is limitless!

We want you to excel in the following:

• Help both Dutch and English speaking customers via e-mail, chat and telephone
• Work together with your team to reach the best customer satisfaction (including other KPI's)
• Translate promotional texts and/or customer surveys in your local language
• Manage customer accounts
• Follow company policies and practices regarding player safety, protection, and responsible gaming

You're good at

• Communication written and verbal in both Dutch and English
• Strong Microsoft Office knowledge
• Background in customer service, this can be face to face, online or via phone calls
• Multi-tasking and time management
• Previous iGaming experience 

Benefits

• 28 Vacation Days in 2025
• Relocation (including flights, bonus and accommodation)
• Hybrid Model
• Health & Life Insurance & Company Doctor
• €400 Wellness/ Travel Allowance
• €300 Working From Home Allowance
• Lunch Provided Monday-Friday
• Company Discounts
• Company Events
• Great Atmosphere & Betsson Values

Good to know

• Start date: Every second week, training is provided
• Salary: The salary consists of a base salary and a bonus scheme.
• Work hours: As a customer service agent you work shifts
• Location: Malta, St Julians

Generous relocation package offered