Customer Service agent in Norwegian - Porto, Portugal

Porto,
Portugal

Mandatory
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DESCRIPTION
Kjære kandidat,

Are you looking for your next adventure abroad? What about moving to Portugal?
As a result of the incredible growth of our client, we’re looking for bilingual speakers to join us and one of the world’s most well-known brands.

To give customers a consistent path to a great experience, you will:
  • Maintain a positive, empathetic and professional attitude towards customers;
  • Respond promptly to customer inquiries;
  • Communicate with customers by calls, tickets, emails or messages;
  • Know the product/service well;
  • Process customer requests and complains;
  • Track, document and retrieve information in call tracking database;
  • Increase customer loyalty by delivering a seamless experience.
REQUIREMENTS
Our client is a great match if you:
  • Have a proficient or bilingual level of Norwegian, and advanced level of English;
  • Have 6 months – 1 year of customer service experience;
  • Have call center experience;
  • Are living in or willing to relocate to Portugal;
  • Have flexibitity in terms of shifts;
  • Have effective communication skills and customer care skills – ability to listen and understand the customers needs;
  • Have strong computer navigation skills (you don’t need to be a pc nerd, don’t worry);
  • Have good disposition to work in a customer service environment.
OFFER
What’s in it for you?
  • An attractive local salary package;
  • Paid training;
  • Relocation package;
  • Full-time employment contract;
  • Vacation and Christmas bonuses – we want to say thank you on the happiest seasons of the year;
  • Career path;
  • Monthly performance bonuses.

What are you waiting for? Apply!
SKILLS
Flexible & Adaptable
Good Communication Skills - Written And Oral
Customer Care Oriented
Norwegian

ARE YOU THE PERFECT CANDIDATE?
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