Customer Service Agent (Swedish)- BARCELONA

Do you have strong communication skills (Swedish + English), and would you like to work in an international environment, providing B2B assistance in your native language? Then this is your chance. Our client is the European payment industry leader, and we are looking for enthusiasts to strengthen the Nordic Customer Service team in sunny Barcelona!

As a Customer Service Agent, your responsibilities include:

• Providing solutions for technical and administrational questions by phone, e-mail and chat (B2B)
• Assisting customers with installations and new settings of their terminals
• Troubleshooting reported issues
• Maintaining a good customer relationship

What we are looking for:

• Strong communication/social skills
• Positive attitude towards changes
• Service minded and able to handle conflicts in a constructive manner
• Team player
• Strong listening skills
• Solution-oriented approach without losing eye for detail
• Ability to solve things independently and take ownership of your work
• Motivation to contribute to our customer satisfaction and business success

What you need:

• Excellent level of English (written and spoken)
• Native level Swedish (written and spoken)
• Tech-savvy: ability to work with different IT systems and programs
• Flexibility with regards to working hours (including evening and weekend shifts)
• Customer Service / Tech support experience is a plus, but not a must

What’s on offer:

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.