Do you want to join a global leader in customer experience and provide top-tier service to renowned international brands? Our client is looking for Swedish-speaking ARC Support Specialists to join their team in sunny Portugal!

Support online customers from order to delivery, solve complex queries, and ensure top service standards. Relocation assistance includes 14 months of company-provided accommodation in fully equipped apartments.

About the company

Our client is a global leader in customer experience management and contact center services, delivering exceptional customer care in over 35 languages. With a diverse team across multiple countries, they provide first-line support and technical assistance for leading international brands in a dynamic and inclusive work environment.

What will you do?

• Provide support for customer online orders across the entire journey, including delivery, returns, payments, and refunds
• Handle sensitive customer and client information in accordance with PCI and GDPR policies
• Liaise with customers, carriers, couriers, financial institutions, other CSR’s, and internal departments
• Maintain the highest customer service standards
• Recognize, analyze, and escalate complex problems using the Knowledge Base
• Contribute to project goals in a collaborative team setting

Candidate profile

• Fluent in Swedish and English
• High school diploma
• EU passport or existing local Portuguese work documentation
• Clean criminal record
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal abilities
• Comfortable working rotational shifts, including weekends and public holidays
• Able to handle sensitive information with integrity
• Team-oriented and goal-driven

Employer offers

• Portuguese employment contract
• Competitive salary of €1,558.00 with housing included
• Fully equipped and furnished accommodation for at least 14 months
• All utility costs covered (water, gas, electricity, cable TV, internet – within reasonable use limits)
• 40-hour work week with 8-hour shifts and additional lunch break, Monday to Sunday (including holidays)
• Holiday and Christmas bonuses
• Vacation allowance up to 22 days annually

About Lisbon

Lisbon is the perfect destination for young professionals looking for a fresh start abroad. Imagine your days off exploring colorful streets, enjoying delicious Portuguese food, and relaxing by the Atlantic coast. With over 300 days of sunshine a year, a buzzing social scene, and a lower cost of living than most major European cities, Lisbon offers the ideal mix of adventure, comfort, and culture. It’s a friendly, international city where making new friends and unforgettable memories is part of everyday life.

Nordic Jobs Worldwide

Nordic Jobs Worldwide is a leading recruitment company focusing on connecting Nordic –speaking talents with exciting career opportunities worldwide. With a network of 400+ partners in over 40 countries, we have successfully helped more than 5,400 candidates secure their dream jobs.