Customer Service Agent with Dutch

As a Customer Service Representative within the Bank project, you will be the first point of contact for their clients.

Responsibilities

- Individual phone customer support of cardholders of different banks for the card products VISA and MasterCard, regarding the scope of services and the different product features.

- Maintaining quality, result, and service level standards.

- Providing information on account balances, turnover details, refusals of payment

transactions, processing of complaints and other issues related to the use of the credit card.

- Receipt and pre-check of requests for instalment payments, limit increases or product

replacements, including preparation of the decision by the relevant specialist department.

Training

A training period of approximately 3 week is provided. After training you can work 2 days from home, 2 days from office and 1 day on your choice.

Working hours:

Current working hours on the project are Monday to Sunday from 08:00 - 20:00. Your hours will always be spread over 5 days.