DESCRIPTION
United Call Centers, founded in 1999, is a globally recognized call center company specializing in multilingual contact center services with a strong sales focus. Operating in over 40 countries and supporting 50 languages and dialects, we take pride in delivering exceptional customer experiences.
Are you passionate about providing excellent customer service? Are you ready to assist customers in the green mobility industry? Join our dynamic team as a German-speaking Inbound Customer Service Representative at United Call Centers, where you'll play a vital role in ensuring customer satisfaction for our clients in this innovative sector.
Key Responsibilities:
- Assist customers of our green mobility industry client.
- Handle inbound calls and emails professionally and efficiently.
- Provide information, resolve issues, and address customer concerns.
- Maintain accurate records of customer interactions in our CRM system.
- Collaborate effectively with team members to ensure top-notch service.
- Adapt to rotating shifts within the operating hours: 7:00 - 22:00 CET, Monday to Sunday.
REQUIREMENTS
- Excellent German language knowledge (C2 level is required!) and fluent English language knowledge.
- Must be located in the EU.
- Previous customer service experience.
- Strong communication and problem-solving skills.
- Customer-centric attitude and a passion for helping others.
- Ability to work rotating shifts, including evenings and weekends.
- Ability to work as a self-employed person/freelancer.
OFFER
- Comprehensive training and ongoing support to excel in your role.
- A dynamic work environment.
- Opportunities for career growth within our global organization.
- Flexible schedule.
If you’re ready to be part of a supportive, diverse team that values your skills and dedication, we’d love to hear from you. At United Call Centers, you'll not only help shape the future of green mobility but also advance your own career in a thriving multinational company. Join us and make a difference—apply today!
SKILLS
Problem-Solving And Troubleshooting Skills
Strong Customer Focus
Flexible And Adaptable
ARE YOU THE PERFECT CANDIDATE?
Be one of the first to apply
