Customer Service Executive - German speaking

We are looking for a Customer Service Executive for the German-speaking markets as soon as possible. Would you like to be part of the exciting of our team in Gibraltar? Then you've come to the right place at Lottoland.

What you will do:

• Action every day: Support our players by phone, email and live chat with questions about our jackpots, deposits, withdrawals and more.
• Be a lucky charm: Help our players by promoting the latest products, bonus offers or other promotions.
• The best opportunities for change: Nearly 80% of our Customer Service employees not only gain plenty of industry experience, but also advance internally/move up internally to a wide variety of different positions.
• Plenty of time to enjoy the sun: Thanks to our rotation patterns hours and shifts, you'll be part of a team schedule that gives you the perfect mix of free time on weekends, late starts and early finishes.
• Your contact list gets full: every day you work on improving our player experience and helping our players to use our site seamlessly.
• (Sometimes) it’s very busy: it can get hectic, we're honest. But we guarantee you that we work as a team, and together we know what it means to work hard, but also to support each other to achieve our results as a team.
• Your opinion matters: Join our partners in testing the latest games, features, and products to stay on top of the latest technology.

Who you are:

• Native-level German and strong English: You may work in the German-speaking market, but you will be working with international colleagues on a daily basis and Lottoland’s core language is English.
• Desire for (personal) change: Get a new perspective for your career, because 300 sunny days a year, Spanish culture and our central offices you can only find here.
• Not afraid of player contact: You are the first point of contact for our players, so you should have no problem helping our players with their enquiries in an appropriate tone.
• Desire to fill your industry knowledge: The more you learn about our offering while working here, the easier it will be for you to interact with our players on a daily basis.
• Desire for open team culture and flexibility: Our players also need your help on weekends, so you should be willing not to stick to a strict 9-to-5 working day.

What's in it for you:

• Competitive salary and performance-based bonus.
• International Private Healthcare.
• Pension scheme.
• Subsidised gym membership and restaurant discounts.
• Tailored relocation packages.
• Flexible working.
• 37 days off, including holidays and flexible public holiday options.
• Career progression and coaching.
• Exciting team events.
• Inclusive environment.
• Fresh fruit and refreshments.
• Flexibility, inclusion, and common purpose.
• Supportive growth and deeper connections.
• Genuine collaboration and ownership.
• Values-driven success.
• Embrace Gibraltar's sun-soaked lifestyle.

Join Us in the Land of Happiness!

At our Gibraltar-based Lotto company, people come first. Belonging, impact, and purpose drive our success. We invest in personal growth, offering a unique work environment. With 15 markets, 400+ employees, and 18.5 million customers worldwide, we're where you belong. Experience extraordinary growth with us.

Lottoland empowers both customers and employees. 2018, we paid out €90 million, a Guinness World Record. Now, we're enabling bigger dreams through meaningful actions. Our open culture fosters genuine connections, resilience, and ownership. Your values matter as much as your skills. This is your extraordinary chance. Find purpose and meaning in a one-of-a-kind Land. 

We bet on you!

Why Choose Lottoland:

• Flexibility, inclusion, and common purpose.
• Supportive growth and deeper connections.
• Genuine collaboration and ownership.
• Values-driven success.

Our Culture:

• Innovation thrives here.
• Passion is celebrated.
• Customer focus drives us.
• Empowerment meets accountability.
• Grit and integrity are vital.