Customer Service German (m,f) Banking

Start: 29th January

Banking Project: German on-site in Lisbon 

Role: As Customer Service Agent (m/f/d) for German you will support clients from one of the greatest German Banks.

Job Description:

• You will be a single point of contact for the bank's clients for different types of inquiries
• You are able to manage all different types of inquiries generated via inbound activities such as chat and email.
• From the beginning, you will take an active role in providing excellent and nimble customer service experience and seek continuously for initiatives to enhance service and improve the overall customer experience
• Provision of information on product parameters/conditions and ongoing marketing campaigns, branch organization and services
• Sales-oriented presentation of the product range
• Support of central marketing campaigns
• Order assignment forwarding by e-mail to consultants, branches and departments in the private and business customer segment
• Making appointments
• Final processing of inquiries, by sending forms, ordering duplicates or income statements, PIN/TAN orders for online banking
• Implementation of card blocking
• Recording of phishing cases
• Recording complaints
• Mediation processes by forwarding it to the branches, responsible hotlines, to the security center

• German: C1
• English: B1

Working Hours:

Fixed schedule between 8am and 5pm (Mon – Sa.), in the fut

2 days off per week 

Training: 10 days of training + 1 week of nesting (100% on site)

Worplace: Parque das Nacoes 

Salary details:

Project LOB Base Salary 1100 EUR

 + Language adder German 450.00 € + Meal allowance 167.86 € .

Relocation package:

For candidates from abroad, CNX Portugal offers 4 weeks in a hotel + transportation;

For candidates relocating internally, 2 weeks + transportation.

the candidates book their own transportation and we will reimburse them fully (up to 700€ for external relocators and up to 150€ for internals).