Customer Service & Technical Support – French speaker

Your Role

Are you the best professional solving technical issues? Can you transform a problem into a good experience? Then, work as Customer & Technical Support!

Don’t miss this opportunity to build a successful career in one of the best companies to work in Portugal!

What you'll do

• Working as a Customer & Technical Support, you’ll have to be a relentless advocate for the customers and their issues;
• Provide the necessary help to solve all customer’s technical issues, through phone and email;
• Ensure customer satisfaction, presenting creative solutions to their issues;
• Make an effort to regained customer’s confidence in the brand;
• Provide recommendations to engage with customer’s needs;
• Have a central role within the internal organization.

• Native written and verbal communication skills in French;
• Fluency in English – B2 level (mandatory);
• Customer oriented with strong decision-making skills as a Customer & Technical Support;
• Excellent communication and good argumentation skills;
• Ability to solve technical issues creatively;
• Ability to build and maintain positive relationships with customers;
• Basic knowledge of Windows and MS Office.

• Health Insurance from the moment you join our team;
• Relocation assistance – TP Housing + initial and annual flights;
• Guaranteed meal allowance included on top of your base salary;
• Enjoy daily free healthy meals in our cafeterias, including soup, bread, salads and fruit;
• Access Portuguese language courses, sport activities and social events;
• Grow with us through our initial and continuous training and personal development;
• Easy public transport access to our offices.