DESCRIPTION
Your Role
Are you the best professional solving technical issues? Can you transform a problem into a good experience? Then, work as Customer & Technical Support!
Don’t miss this opportunity to build a successful career in one of the best companies to work in Portugal!
What you'll do
- Working as a Customer & Technical Support, you’ll have to be a relentless advocate for the customers and their issues;
- Provide the necessary help to solve all customer’s technical issues, through phone and email;
- Ensure customer satisfaction, presenting creative solutions to their issues;
- Make an effort to regained customer’s confidence in the brand;
- Provide recommendations to engage with customer’s needs;
- Have a central role within the internal organization.
REQUIREMENTS
- Native written and verbal communication skills in French;
- Fluency in English – B2 level (mandatory);
- Customer oriented with strong decision-making skills as a Customer & Technical Support;
- Excellent communication and good argumentation skills;
- Ability to solve technical issues creatively;
- Ability to build and maintain positive relationships with customers;
- Basic knowledge of Windows and MS Office.
OFFER
- Health Insurance from the moment you join our team;
- Relocation assistance – TP Housing + initial and annual flights;
- Guaranteed meal allowance included on top of your base salary;
- Enjoy daily free healthy meals in our cafeterias, including soup, bread, salads and fruit;
- Access Portuguese language courses, sport activities and social events;
- Grow with us through our initial and continuous training and personal development;
- Easy public transport access to our offices.
SKILLS
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