Customer Support in Sofia, Bulgaria - Flights + Hotel

Sofia,
Bulgaria

Mandatory
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DESCRIPTION
Are you looking to launch an international career with full relocation support and a competitive salary? We are currently seeking German-speaking Customer Service Representatives to join a professional and friendly team based in Sofia, Bulgaria.

Your Role as a Customer Service Representative:
  • In this role, you will be the first point of contact for customers, providing professional support and effective solutions to their inquiries. Your responsibilities will include:
  • Handling incoming calls, emails, or chats from customers
  • Listening actively to understand their concerns or questions
  • Assisting with orders, account information, or general inquiries
  • Troubleshooting issues and offering timely resolutions
  • Documenting interactions clearly and accurately in internal systems
  • Maintaining a friendly, helpful, and patient approach at all times
  • Collaborating with colleagues to ensure a smooth customer experience

REQUIREMENTS
What We’re Looking For:
  • Fluent German language skills (spoken and written)
  • Good command of English for internal communication
  • Strong verbal communication and interpersonal skills
  • Confidence using computers and common applications (MS Office)
  • Problem-solving mindset and ability to make informed decisions
  • Organized, reliable, and adaptable to different customer needs
  • Positive attitude and a team-player mentality
  • Completion of secondary education
  • Previous experience in customer service is an advantage but not required
OFFER
What’s Included in the Offer:
  • Competitive monthly salary of approx. 1900€
  • Full relocation support: paid flight and two weeks’ hotel stay
  • 1000 BGN welcome bonus for April starters
  • Paid training to help you succeed in the role
  • Company-covered health insurance and life insurance
  • Commuter allowance
  • Modern and well-equipped office environment
  • Opportunities for internal growth and career progression
  • Annual rewards and recognition events
  • Holiday allowance

If you're ready to take the leap into a new role abroad and join a supportive international team, apply now. No prior experience needed — just bring your motivation, language skills, and a willingness to learn.
SKILLS
Technical Support
Customer Support
Help Desk
Communication
Customer Service

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