DESCRIPTION
- Review, assess, and report compliance on process / procedure requirements.
- Assess quality issues, conduct root cause analysis, recommend insights, develops improvement plans, and collaborates with operations team to improve quality performance
- Conducts calibration with client counterparts and operating teams to ensure quality measure is aligned and understood.
- Works with Quality Manager on change management process, tools enhancements, and work flow amendments.
- Provide expertise and insight into complex areas of process workflows
- Act as subject matter expert on Tier 1 workflow policies and procedures
- Bring innovation ideas and help create work process standardization
- May create new solutions, leveraging and, where needed, adapting existing methods and procedures.
REQUIREMENTS
- Quality Assurance – Advanced
- Communication Skills – Intermediate
- Reporting and Analytics – Intermediate
- Issue Management – Intermediate
- Training and Performance Support - Beginner
- Fluency in English
- Minimum C1 in German
OFFER
What can we offer:
- Competitive salary (paid over 14 payments annually), language bonuses, daily meal allowance, health insurance and transportation to and from the office.
- Using foreign language and new technology solutions daily, cooperating with various global clients.
- Constant support and clear development path from your first day – a dedicated Buddy, who will help you in adjusting to best practice and ways of working.
- Focus on your strengths and continuous feedback enable fast professional growth, as well as new skills building by various online and classroom trainings.
- Inclusion and diversity in practice: truly multicultural environment; we support LGBTQIA+, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they are.
SKILLS
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