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DESCRIPTION
Role Overview
As a Customer Support Representative, you will be responsible for delivering high-quality support to customers via inbound channels (voice and email). The role focuses on handling billing, account-related inquiries, and other customer service topics, ensuring a smooth and positive customer experience.
Key Responsibilities
Key Responsibilities
- Handle inbound customer interactions via phone and email in a professional and timely manner
- Provide support on billing, invoices, and payment-related inquiries
- Assist customers with account-related topics and general service requests
- Investigate and resolve customer issues by collaborating with internal teams when needed
- Ensure accurate documentation of all interactions in internal systems
- Maintain a high level of customer satisfaction through proactive communication and problem-solving
- Follow internal processes and client guidelines to ensure service quality and compliance
- Identify recurring issues and contribute to continuous improvement initiatives
REQUIREMENTS
- Language skills: C1 in Czech language + B2 English
- Strong communication skills (both written and verbal)
- Good PC skills, including MS Office package
- Previous experience in customer service is preferred
- Experience in contract/account management is a plus
- Experience with billing, invoicing, or payment processes is an advantage
- Proactive mindset and customer-oriented approach
- Strong organizational skills and ability to work independently
- Availability for shift work Monday through Friday from 8:00 a.m. to 8:00 p.m.
- Ability to work from the office in Gdańsk
- Ability to work full-time
OFFER
- Opportunity to collaborate with leading business partners
- Comprehensive product training and intensive onboarding
- Internal training and opportunities for further education
- Excellent office connection with public transportation due to the location
- Modern office in the Olivia Business Centre complex with modern workspaces, free drinks, and fruits
- Private medical care
- Multisport card
- Subsidy for glasses
- Subsidy for online courses (language learning, hobbies, self-development)
- Opportunity to receive an additional bonus of 1500 PLN for referring a friend to work. The bonus will be paid after the probation period and meeting the program conditions
- Relocation program
SKILLS
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