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Are you fluent in German and passionate about delivering exceptional customer experiences? Join our dynamic team in Gdańsk, Poland, as a Customer Service Specialist supporting Airbnb users. In this role, you'll be the first point of contact for guests and hosts, helping to create memorable travel experiences through thoughtful, solution-oriented support. Whether it's resolving booking issues or guiding users through the platform, your empathy and communication skills will make a real difference. If you're ready to bring your language talents and customer-first mindset to a global brand, we’d love to hear from you.
Responsibilities:
Comply with the company’s policies and procedures to meet statutory, quality and business requirements within the overall strategy and objectives
Responsible for dealing with all customer enquiries ensuring the highest levels of service are provided to Customers
Answer inbound calls and emails within guidelines/goals established by the client and contact center management
Complete daily tasks as allocated in an efficient and timely manner
Maintain accuracy and security of customer information on the database
Provide friendly and efficient service to the worldwide Airbnb community
Be a first point of contact to handle and resolve customer issues
Identify and escalate issues appropriately
Compose thoughtful and accurate messages or customize prepared responses to customer emails
Research information and troubleshoot problems using available resources
Arbitrate in situations between users
Monitor and control numerous concurrent tasks in tandem
Proactively and independently work to meet targets and goals
REQUIREMENTS
Preferable college degree or related work experience
German native/ advanced level;
English advanced level
Previous experience in customer services
Computer literate
Skills:
Excellent listening and written/oral communication skills in supported languages
A motivated and enthusiastic personality
Self-organized, planning and prioritization skills
Patience, empathy, and a unique ability to manage stress
Ability to work under pressure and adapt quickly to adverse situations
Technical aptitude and the ability to pick up new technology quickly
Able to follow guidelines and instructions
Ability to keep calm and clear-headed in critical situations
Ability to demonstrate confidence when imparting information or dealing with troubled callers
Knowledge of and experience with measuring and improving customer satisfaction and loyalty across broad functional areas and diverse geographies
Familiarity with ticketing systems
An element of gravitas
Experience with policy work, or help resource project management
Previous, demonstrable experience with creation of online help resources
Life experience to apply to managing situations
Early adopter of technology
Ability to put callers at ease
Makes the customers feel confident that their needs are being met
Dependable, reliable and able to perform duties with minimum supervision
Ability to interact positively with peers and supervisors
OFFER
Onsite position.
Full time and Part time options.
Attractive salary
Retention bonus once every 6 months.
Retention bonus after one year of employment.
Up to 5% performance bonus per month.
Rotational working hours between 7 am to 9 pm, 5 days per week.
No relocation package.
Multicultural work environment.
SKILLS
High Communicational And Organizational Skills
Adaptability
Customer Service
Top companies hiring:
Top countries with German jobs:
Spain
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Be one of the first to apply
Top countries with German jobs:
Spain
Portugal
Greece
Bulgaria
Latvia
Top cities with German jobs:
Barcelona
Lisbon
Sofia
Athens
Riga
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