Danish or Norwegian Travel agent for Scandinavian Airline

Warsaw,
Poland

Mandatory
Optional
Proficiency
Proficiency
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DESCRIPTION
Do you want to work in the airline industry and support passengers with their travel needs? Our client is looking for Danish-speaking Customer Service Advisors to join their team in Warsaw!

Join the team and provide outstanding customer service for a leading Nordic airline. You'll receive comprehensive training and a relocation package to support your move to Poland. After 6–9 months of office-based work, you'll have the option to switch to a hybrid model.

About the company
Our partner is a global leader in the customer service industry, delivering exceptional experiences for over 750 leading and digital-first brands. With 170,000 associates worldwide, they provide innovative customer service solutions and seamless customer experiences.

What will you do?
  • Perform inbound calls and chats in Danish or Norwegian 
  • Advise partners on flights, products, prices, fares, rules, and online services
  • Change reservations (time and destination) and update personal data
  • Handle special service requests (wheelchairs, animals, special assistance)
  • Manage ticket cancellations and refunds
  • Assist customers with airline ticket purchases and payment methods
  • Support passengers with travel difficulties
Candidate profile
  • Danish/Norwegian proficiency at C1 level (spoken and written)
  • English at B2 level
  • Excellent technical skills (MS Office, internet browsers, general computer skills)
  • Positive attitude and strong communication skills
  • Prior experience in customer service and CRM tools is an advantage
Employer offers
  • Work for the largest Nordic 5-star airline
  • Full-time employment contract: initial 3-month probation, extension based on performance
  • Paid 2-month training (Mon–Fri, 08:00–16:30)
  • Shift work: Monday–Friday (07:00–19:00), weekends (09:00–18:00) with two weekends per month
  • Salary: From 9,750  PLN gross (2278 EUR)
  • Private medical care (Luxmed)
  • Group insurance, sports and leisure program
  • Coaching and mentoring to enhance your skills
  • Training and development opportunities
  • Relocation package provided
  • Multinational work environment with social events and celebrations
About Warsaw
Live and work in Poland’s vibrant capital city, where historical charm meets modern living. Warsaw offers a rich cultural scene, affordable living, and a dynamic international community. Enjoy a high quality of life while growing your career in a central European hub.

Nordic Jobs Worldwide
Nordic Jobs Worldwide is a leading recruitment company focusing on connecting Nordic –speaking talents with exciting career opportunities worldwide. With a network of 400+ partners in over 40 countries, we have successfully helped more than 5,400 candidates secure their dream jobs. 
SKILLS
Customer Support
Danish
Norwegian
Warsaw

ARE YOU THE PERFECT CANDIDATE?
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