Dutch Customer Care Agent for Eneco in Sofia, Bulgaria

Sofia,
Bulgaria

Mandatory
Optional
Advanced
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DESCRIPTION
Come work at Eneco as a Customer Care Agent in Sofia! Use your Dutch and English skills to provide exceptional service. Enjoy great benefits and flexible working conditions. Apply now!
  • Handling incoming phone calls, chats and emails regarding:
  • Invoices & reminders
  • Payments (payment plans, costs for deferred payments)
  • Rate changes
  • Complaint handling (overcharged, overpaid)
  • Retention
  • General questions about contracts (start/end date)
  • Relocation requests
  • Responding to both practical and emotional customer needs
  • Reporting to the team leader
REQUIREMENTS
  • Education: Secondary school diploma required, bachelor's degree preferred
  • Languages: Native Dutch (spoken and written) and communicative English
  • Experience with CRM systems and strong PC skills
  • Excellent writing skills with good structure and vocabulary
  • Empathy, self-confidence, multitasking, strong communication skills, flexibility and motivation
OFFER
  • Full-time or part-time contract options
  • No work on Sundays
  • Initial paid training in 2 modules
  • Private health insurance
  • Relocation package
  • Performance-based bonus
  • Hybrid work option 
SKILLS
Customer Servie
Detail Oriented
Customer Support
Communication

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