DESCRIPTION
Fluent in Dutch? Join a fast-growing tech company in Lisbon! Help connect customers with home service pros, enjoy paid training, private health insurance, and a competitive salary in a multicultural environment. 🇩🇪✨🇵🇹
- Handle customer inquiries via phone, email, and chat.
- Support customers throughout their journey, offering expert advice and assistance.
- Conduct outbound calls to collect feedback, ensure satisfaction, or promote services.
- Maintain accurate records in the CRM system.
- Escalate issues when needed and contribute to process improvements.
- Collaborate with colleagues and provide regular updates to your manager.
REQUIREMENTS
- Native-level Dutch and good English skills.
- Previous experience in customer service (2+ years preferred).
- Strong communication and problem-solving abilities.
- A team player with organizational skills and a proactive mindset.
- Comfortable using digital tools (Google Docs, Salesforce, etc.).
- Motivated, curious, and committed to customer satisfaction.
OFFER
- Full-time position (40h/week), Monday to Friday, daytime shifts.
- Competitive salary package with bonuses for holidays and Christmas.
- Meal allowance paid monthly via debit card.
- Optional accommodation support (benefit-in-kind).
- Comprehensive training (paid upon successful completion).
- Private health insurance from day one.
- Work in a modern office in Lisbon, well connected by public transport.
- Career progression opportunities in an international environment.
SKILLS
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