DESCRIPTION
Dutch Speaking Tech Support – Remote anywhere in Lisbon, 6 month contract
Lisbon, Portugal
€1550 per month
Scope of position
We’re looking for a customer-obsessed specialists to provide exceptional technical support for audio products (headphones, earbuds, speakers, soundbars, and smart home devices). You’ll troubleshoot hardware/software issues, guide customers through setup and connectivity (Bluetooth/Wi-Fi), and ensure a premium experience that reflects the brand.
What You’ll Do (Key Responsibilities)
• Customer Support: Deliver multi-channel support (phone, chat, email, social) with empathy,
clarity, and efficiency.
• Technical Troubleshooting: Diagnose and resolve product issues including Bluetooth pairing.
• Workflow & Tools: Log all cases in the CRM (e.g., Salesforce/Zendesk), follow documented
SOPs, and escalate to Tier 2/Engineering when needed.
• Warranty & Service: Validate warranty, initiate replacements/repairs (RMA), track logistics,
and educate customers on care and maintenance.
• Knowledge Management: Contribute to and improve knowledge base articles, FAQs, macros,
and troubleshooting flows.
• Customer Advocacy: Capture product feedback and recurring defects; partner with
QA/Engineering/PM to drive fixes and product improvements.
What You’ll Bring (Qualifications)
• Experience: 1–3 years in technical customer support (consumer electronics, audio, or IoT
preferred).
• Native/C1/B2 level [Dutch/ Italian] language skills in combination with excellent English
language.
• Technical Skills:
o Strong understanding of Bluetooth, Wi-Fi, device pairing, and mobile OS settings
(iOS/Android).
o Familiarity with firmware updates, driver issues (desktop), and app troubleshooting.
o Comfort using CRM/ticketing systems and remote diagnostics tools.
• Soft Skills: Exceptional communication, active listening, de-escalation, and problem-solving;
calm under pressure.
OFFER
€1550 per month
