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DESCRIPTION
Do you want to represent well-known brands from the expat city of Lisbon? Do you speak Dutch and want to gain international experience in customer service? Then we have a golden opportunity for you!
Join our client's team in Lisbon as a Dutch-speaking Customer Service Representative and enjoy a fully supported relocation, ongoing training, and a vibrant multicultural environment. Discover the beauty of Portugal while building an international career!
About the company
Our client is a global leader in customer experience management and contact center services, delivering exceptional customer care in over 35 languages. With a diverse team across multiple countries, they provide first-line support and technical assistance for leading international brands in a dynamic and inclusive work environment.
What will you do?
- Log all inbound and outbound contacts and update customer records
- Perform technical troubleshooting with customers
- Support customer orders by providing relevant information
- Track and follow up on cases to ensure timely resolution
- Build strong, professional relationships with customers and show empathy
- Identify opportunities to up-sell and cross-sell
REQUIREMENTS
Candidate profile:
- Native-level Dutch with fluent English (C1)
- Willingness to work in Lisbon, Portugal
- EU citizenship or valid Work VISA for Portugal
- Proactive attitude and excellent communication skills
OFFER
Employer offers:
- Excellent relocation support: flight ticket, permanent accommodation, and local support
- Extra payment for night shifts, overtime, Portuguese holidays, and Sundays
- Ongoing paid training with the latest technologies
- Private and public health insurance
- In-house doctor
- On-site canteen
- Dedicated employee relations team for cultural integration
- Fun team activities and social events
- Exclusive employee benefits and discounts
SKILLS
Problem-Solving
Good Communication Skills - Written And Oral
Customer Oriented
Client Relations
Active Listening Skills
Customer Satisfaction
ARE YOU THE PERFECT CANDIDATE?
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