DESCRIPTION
Location: hybrid, Lisbon, Portugal
Role: Dutch Customer Advisor – Fintech
Salary: 1,059 euro gross per month (this does include the holiday bonus, meal allowance) plus free accommodation
Working Hrs: 40 Hours per week (8 hours per day with an additional lunch break hour) on a rotational shift pattern within a 24x7 operation (can include now and then night shifts)
Join a fast-growing European fintech company that is transforming the way people invest and manage their finances. Through an intuitive mobile platform, users can access a wide range of financial products including stocks, ETFs, crypto, bonds, and savings solutions.
As part of the Customer Service team, you will support users by delivering clear, accurate, and friendly assistance across multiple channels. You will handle queries related to banking, investing, and account management while ensuring compliance with strict quality and regulatory standards.
What you’ll be doing
As a Dutch-Speaking Customer Service Specialist, you will:
- Provide customer support via phone, email, and chat
- Assist users with account-related queries, transactions, and platform navigation
- Support customers with general questions related to financial products (stocks, ETFs, crypto, etc.)
- Ensure a high level of customer satisfaction through professional communication
- Follow compliance guidelines and internal procedures at all times
- Maintain accurate records of customer interactions
REQUIREMENTS
- Fluent in Dutch and English
- Previous customer service experience desired
- Willingness to learn
- Ability to work in a fast-paced and dynamic environment
OFFER
Relocation package: flight reimbursement plus free accommodation during employment
About Talingual
As a job-seeker you can benefit from Talingual’s extensive experience - we have successfully placed thousands of candidates in new roles across Europe and we have all previously been in your position as an international job-seeker. We work with leading international employers who offer compelling employment opportunities in a wide variety of roles and locations. We add value to your job search by reviewing your CV, identifying your strengths as a candidate, discussing your preferences with you, preparing you for interviews, and providing relocation advice. You can expect your Talingual recruiter to provide you with honest and clear guidance in a friendly and supportive way. See more at talingual.com
SKILLS
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