Dutch-speaking Customer & Sales Representative in Barcelona

 

Responsibilities

Mainly handle inbound activity (calls, emails, chat, tasks) of customer post sales requests

Fast and effective response to inbound queries

Outbound calls when necessary to solve issues with customers and different internal business units

Quote creation and follow up with cross selling / up selling and a proactive and service attitude

Ensuring personal knowledge of the Store portfolio and Post sales process' are maintained

Initiate & manage Customer post sales related tasks; covering order cancellations, claims management, order and delivery follow up, refund requests and escalations using multiple tools, such as CRM & Order Status Suite with a high quality, efficient and customer centric approach.

Candidate Profile

 

Advanced level of English + native market language

Strong communication skills

Knowledge of sales techniques (up-/cross-selling, objection handling, etc)

Customer Driven and motivation to work in sales

Achievement and target oriented

IT knowledge and technical understanding

Minimum of 1 year relevant experience

Strong personal interest & curiosity in IT products and applications

Real capability to listen to customers

Ability to conduct effective qualification skills to ensure a comprehensive understanding of customer needs

Exceptional customer facing and customer care skills

About us 

Multilingual Jobs Worldwide is a leading language recruitment agency in Europe, matching the most exciting jobs with multilingual talent. Over the past 2 years, we have recruited and helped over 1000 multilingual speakers to their dream job with our partners in over 28 different countries.

Advanced level of English + native market language

Strong communication skills

Knowledge of sales techniques (up-/cross-selling, objection handling, etc)

Customer Driven and motivation to work in sales

Achievement and target oriented

IT knowledge and technical understanding

Minimum of 1 year relevant experience

Strong personal interest & curiosity in IT products and applications

Real capability to listen to customers

Ability to conduct effective qualification skills to ensure a comprehensive understanding of customer needs

Exceptional customer facing and customer care skills

Helping with Spanish papers.

Courses for development