DESCRIPTION
Location: Lisbon, Portugal - Relocation package provided
Model: On-site role
Workster is currently recruiting candidates for an international food delivery project supporting customers across European markets.
As a Customer Operations Specialist, you will be responsible for delivering high-quality customer support via phone, email, and chat. You will assist customers with subscriptions, deliveries, and product-related questions, ensuring a smooth and positive experience.
A key part of your role will be contacting inactive customers, understanding their needs, and encouraging them to re-engage with the service. You will identify issues, offer solutions, and promote suitable meal options tailored to customer preferences.
Responsibilities
- Act as the main point of contact for customers
- Conduct outbound calls to re-engage inactive users
- Support customers via email and chat
- Explain subscription plans, delivery schedules, and product details
- Resolve customer issues efficiently and professionally
- Maintain high standards of customer satisfaction
Working conditions
- Full-time (40 hours per week)
- Rotational shifts (Monday–Saturday)
- International work environment
- Office-based role
Salary & Benefits
- Base salary: approx. 1055€ gross/month (without accommodation)
- Meal allowance: ~7€ per day
- Holiday and Christmas bonuses (paid monthly)
- Performance bonus (depending on results)
- Health insurance from day one
- Optional accommodation (with adjusted salary)
- Total monthly package can reach around 1,700–1,780€ gross depending on accommodation option
Accommodation
- Company-provided accommodation available
- Option to choose higher salary without accommodation
- Support with relocation
Training
- Paid training (6 days, ~8h/day)
- Product and system training
- Customer service onboarding
- Contract after successful completion
Candidate profile
- Fluent English (Dutch is a plus)
- Strong communication skills
- Customer-oriented mindset
- Ability to work in a fast-paced environment
SKILLS
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