Dutch/Flemish-speaking VIP Concierge in Lisbon

Lisbon,
Portugal

Mandatory
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DESCRIPTION
Take your customer care career to the next level by joining a premium concierge service team in Lisbon. As a Dutch-speaking VIP Concierge, you’ll be the go-to expert for delivering tailored lifestyle services and travel arrangements to high-end clients. If you’re service-oriented, resourceful, and ready to offer top-tier experiences, we’d love to hear from you.

Your responsibilities and impact as a VIP Concierge will include:
  • Managing requests from VIP clients via phone, email, and chat in Dutch/Flemish and English
  • Coordinating exclusive reservations and travel bookings tailored to client preferences
  • Providing expert advice on luxury dining, events, shopping, and cultural activities
  • Handling urgent and complex requests with efficiency and discretion
  • Ensuring an exceptional, personalized experience from start to finish
REQUIREMENTS
  • You are a native-level Dutch/Flemish speaker and have at least a B2 level of English. French is a plus.
  • You have experience in customer service, hospitality, travel, or luxury services
  • You are a strong communicator with a proactive and solution-oriented mindset
  • You enjoy working with international clients and creating exceptional experiences
  • You are adaptable, detail-oriented, and confident in handling high expectations
OFFER
  • Permanent contract with a 3-month probation period
  • 40-hour workweek with rotating shifts between 7:00 AM and 9:00 PM, Monday to Saturday
  • Gross salary of 21.500€, paid over 14 months
  • Attractive performance bonus paid quarterly
  • Hybrid work model after 3 months
  • Meal voucher card
  • 30€ monthly transport allowance
  • Full health insurance coverage including dental and optical coverage after 6 months
  • Office located in central Lisbon, Avenida da Liberdade
SKILLS
Concierge
Concierge Customer Service
Concierge Vip Travel
Customer Support

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