Fitbit Customer Support Specialist with German and English
DESCRIPTION
*Please note that the position is based in Sofia, Bulgaria and we will help you to relocate.
Bulgaria's affordable lifestyle offers a sea of opportunities!
Our location Sofia is famous for its cultural diversity, modern appearance, and variety of experiences – music and theater outdoor festivals, as well galleries, museums, restaurants, and clubs. This fast-growing city is located at the foot of Vitosha mountain where enthusiasts often can be found hiking or skiing and only 300km away from the Mediterranean Sea.
The TELUS Tower office offers numerous benefits for its` employees, such as top location, personal gym, relax and gaming areas.
If you are excited about health and technology, join our Fitbit Team!
As a Fitbit Customer Support with German, you will be part of a great team and will:
- Help our users with any issues they might have via tickets or calls
- Provide solutions to everyday device use questions on a case-by-case customer-oriented approach
- Identify trending issues and bugs from users’ reported issues and communicate them to your supervision team
- Work with a passionate team of customer-friendly colleagues from an international background
Not bad, right?
REQUIREMENTS
What we expect from you:
- Very good knowledge of GERMAN language (B2 or similar) for daily communication with customers
- Good command of English (B1 or similar) for training and internal communication
- Basic understanding of iOS and Android OS features
- Demonstrating empathy
- Desire to help customers as best as possible and willing to contribute to the team’s success
- Result-oriented with personal performance
- Friendly and outgoing personality
- Looking for a long-term employment
SKILLS
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