French-Speaking Customer Service for Coffee Brand

Lisbon,
Portugal

Mandatory
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DESCRIPTION
Join an exciting, fast-paced team as a Customer Service agent for the French Market, where you’ll represent a global leader in coffee and ensure customers enjoy an exceptional journey from start to finish.

Your Role:
  • Managing inbound and outbound communications via phone, email, and chat to assist customers with their inquiries and needs.
  • Providing solutions through First Contact Resolution to minimize escalations or follow-ups.
  • Representing the brand with enthusiasm and in-depth knowledge of its products and services.
What You Need: 
  • Language skills: Native-level French and a minimum B2 level in English.
  • Strong interpersonal and communication skills with the ability to adapt to diverse customer needs.
  • Previous experience in customer service, sales, or a similar role (preferred but not required).
  • A proactive, detail-oriented mindset with a focus on delivering customer satisfaction.
What's In It for You? 
  • Competitive salary: With accommodation (shared flat, bills included): €1040 gross/month.
  • Without accommodation: €1240 gross/month.
  • Relocation support: Initial flight reimbursement and airport pick-up.
  • Assistance with paperwork and settling in.
  • Additional perks:Free Portuguese lessons, cooking classes, sports activities, and events.
  • Private health insurance after 6 months.
  • Career advancement opportunities.
SKILLS
Customer Service
Effective Communication
French

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