DESCRIPTION
Are you ready to join one of the most dynamic tech environments in Europe?
Do you enjoy supporting businesses in their daily operations and helping them succeed? Are you passionate about technology, digital payments, and customer experience? Then this opportunity is for you.
You will be part of an international team supporting one of the world’s leading payment solutions providers, whose technology helps businesses sell anywhere, manage operations seamlessly, and connect with their customers in smarter ways.
Your responsibilities and impact as a Payment Solutions Account Specialist will be
- Deliver exceptional B2B customer support by assisting business clients with inquiries, troubleshooting, and tailored service solutions
- Ensure smooth payment operations by identifying account holders, verifying account information, and following internal procedures
- Maintain the highest standards of professionalism and compliance with company and regulatory guidelines
- Manage client requests via phone, email, and chat, ensuring timely and effective resolution
- Contribute to an excellent customer experience through empathy, efficiency, and proactive problem-solving
- Collaborate with international colleagues to drive customer satisfaction and continuous improvement
REQUIREMENTS
- Native-level French and good English communication skills
- High school diploma (mandatory)
- At least 6 months of experience in a contact centre with strong customer orientation (mandatory)
- Tech-savvy with a strong interest in digital platforms and payment technologies
- Experience working in a fast-paced environment with strong multitasking abilities
- High attention to detail and problem-solving mindset
- Excellent teamwork and interpersonal skills
- Experience with automated customer service platforms is a plus
- Background in customer support across industries such as retail, banking, or e-commerce
- Professional, helpful, and friendly attitude with strong listening and communication skills
- Strong writing, email, phone, and organizational abilities
- Ability to work independently and efficiently
- Flexibility to adapt well to change and work various shifts
- Availability to work on rotational shifts at the office (100%)
OFFER
What’s in it for you
- Type of contract: 6-month contract with possibility of renewal
- Working hours: Monday to Sunday, 24/7 (rotative shifts including night shifts)
- Days off: 2 rotating days per week
- Compensation package:
- Competitive monthly base salary aligned with the local market
- Performance bonuses and language allowance
- Meal vouchers and transportation reimbursement
- Private health and dental insurance (after six months)
- Relocation package for candidates outside Portugal:
- Flight reimbursement (up to €400) after four months
- Four months of company-provided accommodation in a shared flat (with rental contribution)
- Career development: Paid training, ongoing learning opportunities, and a clear path for progression
- International work environment: Join a multicultural team representing more than 80 nationalities
Your future company
Founded by two French entrepreneurs in 2000, this company has grown into a global leader in customer experience management, now employing over 50,000 professionals worldwide. From their international hub in Lisbon, they provide exceptional service for some of the world’s most innovative and renowned brands.
Join a team where your talent, curiosity, and drive truly make an impact.
SKILLS
ARE YOU THE PERFECT CANDIDATE?
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