German Customer Advisor for Abbott Diabetes Care

Come and work with us.

Do you want to contribute to healthcare and well-being around the world? 

Are you German native or fluent with strong English communication skills? 

Looking to make your career in a multicultural environment in sunny and happy Lisbon? 

So we have the perfect opportunity for you!

Your future project: join our German Customer Support team.

Abbott Diabetes Care create breakthrough products – in diagnostics, medical devices, nutrition and branded generic pharmaceuticals – that help people lead healthier lives, full of unlimited possibilities. 

As a customer service specialist in this project, your daily responsibilities will include:

• Provide first contact resolutions to customer queries regarding Freestyle Libre and other glucose meter devices
• Offer specialized customer support through written and phone communication
• Provide information regarding purchasing procedures, orders' tracking, and deliveries
• Build meaningful relationship, answering customers questions in a courteous, friendly, and professional manner
• Meet and exceed our customer service quality goals, compliance regulations and productivity targets
• Create amazing customer experience that people value and we are proud of
• Be responsible to follow the direction of management and provide feedback

To succeed in the role, you will need to have:

• Native or proficient level of German (C2)
• Intermediate level of English (at least B2) both verbal and written
• Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
• Analytical and problem solving skills with strong attention to detail
• Desire to learn and advance, be a curious investigator and problem solver
• High-speed internet access and appropriate conditions for remote work
• Must hold EU citizenship or valid work permit for Portugal
• Be a local candidate or willing to relocate to sunny Lisbon, Portugal