DESCRIPTION
Workster collaborates with a leading Outsourcing/BPO company that is looking to recruit German-speaking Customer Service Specialists to service a leading worldwide audio equipment producer, working fully remote from anywhere in Spain
Your Role
- Take incoming user requests B2C (via telephone/email, log call details onto case management systems and provide response and resolution within SLA to customer).
- Solve requests/incidents that require a higher level of technical knowledge
- Solve requests/incidents related to more specific products/apps
- Maintain knowledge and expertise associated with applications specific to Users.
- Progress / close service requests to a satisfactory conclusion on call management system.
- Proactively update customers with status and resolution progress.
- Monitor / progress all open queries in queue.
- Escalate potential service issues to appropriate level
- Ensure contractual SLA is maintained.
- Respond to any reasonable task posed by the assigned manager
- Achieve an excellent customer satisfaction level
REQUIREMENTS
- Excellent German (C1-C2) plus great English skills (B2-C1)
- Very good customer care skills
- High IT knowledge in Signal Path Connectivity, Wireless Networking, Live Music and Audiovisual products will be a big advntage
- Windows and Mac environment literate
- Adequate professional experience
- 1 year in a customer service environment, preferably technical support
- Excellent customer care knowledge and awareness
- Ability to implement and manage changes in processes
- Service passion
- Responsible and independent work habit
- Good communication and team skills, flexibility and stress resistance
- Follow the security rules of the company
OFFER
- Excellent remuneration package based on experience, skills and performance
- Work from anywhere in Spain, fully remotely
- Working schedule: Monday to Friday, 09:00 AM - 06 PM (39 working hours a week, 2 days off per week)
- Be part of a dynamic and creative team with positive and friendly atmosphere
- Guidance and tools to reach your full potential
- And many others!
SKILLS
Customer Orientation
Empathy
Technical
ARE YOU THE PERFECT CANDIDATE?
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